Privacy Policy
This Privacy Policy describes how Stoomx Private Limited collects, uses, processes, stores, and protects personal data in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Information Collected
Personal information such as name, mobile number, email address, pickup and delivery address, and order history. Payment-related data is limited to transaction references received from payment gateways. Stoomx does not store card, UPI, or banking credentials. Technical information including IP address, device type, browser data, cookies, and usage analytics may also be collected.
Purpose of Data Use
Data is collected and used for order processing, service delivery, customer communication, payment reconciliation, legal and tax compliance, and internal analytics to improve services.
Data Sharing
Personal data may be shared only with authorized payment gateways such as Razorpay, logistics or service partners strictly for order fulfillment, or government authorities when legally mandated. Stoomx does not sell, rent, or trade personal data.
Data Retention
Personal data is retained only for as long as required for business operations, statutory compliance, or dispute resolution. Data no longer required may be deleted or anonymized.
Data Security
Stoomx implements reasonable technical and organizational security measures including controlled access and secure infrastructure. While best practices are followed, absolute security cannot be guaranteed.
User Rights
Users may request access, correction, or deletion of personal data, subject to applicable legal and regulatory requirements. Requests may be submitted to help@stoomx.com.
Cookies
Cookies are used to enable essential platform functions, enhance user experience, and analyze traffic. Disabling cookies may impact functionality.
Third-Party Links
The Platform may contain links to external websites. Stoomx is not responsible for the privacy practices or content of third-party platforms.
Policy Updates
This Privacy Policy may be updated periodically. Continued use of the Platform constitutes acceptance of the revised policy.
Contact
For privacy concerns, grievances, or support requests, contact: help@stoomx.com
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