Our Quality Guarantee
At Stoom, we don't just promise perfection—we guarantee it. Every garment receives meticulous care backed by our comprehensive satisfaction assurance and transparent quality standards.
Our Promises to You
Six fundamental guarantees that ensure your complete satisfaction with every service.
Perfect Press Guarantee
Every garment receives professional-grade pressing with attention to every detail.
- Crisp collars and cuffs
- Smooth seams and pleats
- No shine or scorch marks
- Professional finishing touches
On-Time Delivery Promise
We respect your schedule with guaranteed pickup and delivery windows.
- 2-hour delivery windows
- Real-time tracking updates
- SMS/email notifications
- Flexible rescheduling options
Damage Protection
Comprehensive insurance coverage for every item in our care.
- Up to $1,000 per item coverage
- Fast claims processing
- Fair market value replacement
- No-hassle resolution
Fabric Care Expertise
Specialized treatment for every fabric type with proper care protocols.
- Delicate fabric handling
- Temperature-controlled pressing
- Stain pre-treatment included
- Fabric-specific techniques
100% Satisfaction Guarantee
If you're not completely satisfied, we'll make it right—no questions asked.
- Free re-service within 48 hours
- Full refund if not satisfied
- No additional charges
- Priority customer support
Hygiene Standards
Hospital-grade cleanliness protocols for your peace of mind.
- Sanitized equipment daily
- Individual garment handling
- Clean pressing surfaces
- Quality control inspections
Our Quality Control Process
Behind-the-scenes transparency: See exactly how we ensure perfection in every press.
Garment Inspection
Each item is carefully examined for stains, damage, and special care requirements. We document the condition and identify the optimal treatment approach.
Pre-Treatment
Stains receive specialized treatment based on fabric type and stain composition. Our experts use professional-grade solutions for optimal results.
Professional Pressing
Temperature-controlled pressing with fabric-specific techniques ensures crisp results without damage. Every seam, collar, and cuff receives expert attention.
Quality Control
Multi-point inspection verifies pressing quality, checks for missed spots, and ensures garments meet our exacting standards before packaging.
Protective Packaging
Garments are carefully folded or hung, wrapped in protective covering, and prepared for safe transport to maintain pristine condition.
Final Verification
Before delivery, we conduct a final check against your order, verify special instructions were followed, and ensure everything is perfect.
Fabric Care Guide
Expert knowledge for every fabric type. Learn how we care for your garments with precision.
Select Fabric Type
Cotton
Natural, breathable fabric perfect for everyday wear. Durable and easy to care for.
400°F (204°C)
Professional Grade
Care Instructions
- High heat pressing for crisp results
- Steam recommended for stubborn wrinkles
- Can withstand frequent washing
- Pre-shrunk treatment available
Special Notes
Best results when slightly damp. Avoid over-drying to prevent excessive wrinkling.
Certifications & Awards
Our commitment to excellence is recognized by industry leaders and trusted organizations.
Certified Professional Laundry
Recognized for excellence in garment care standards and customer service.
Eco-Friendly Business Certification
Committed to sustainable practices and environmental responsibility.
Better Business Bureau A+ Rating
Highest rating for ethical business practices and customer satisfaction.
Insurance Coverage Certification
Comprehensive coverage up to $1,000 per garment for complete peace of mind.
Local Business Excellence Award
Recognized for outstanding contribution to local community and service quality.
Customer Service Excellence
Awarded for consistently exceeding customer expectations and satisfaction.
Trusted by Thousands of Satisfied Customers
Our certifications and awards reflect our unwavering commitment to quality, safety, and customer satisfaction. Every recognition is a testament to the trust our customers place in us.
Our Satisfaction Guarantee
At Stoom, we stand behind every service with our comprehensive satisfaction guarantee. Your complete happiness with our work is not just a goal—it's our promise.
48-Hour Re-Service
Not satisfied? We'll re-service your items within 48 hours at no additional charge.
Full Refund Policy
If we can't meet your expectations after re-service, receive a complete refund.
Priority Support
Direct access to our quality assurance team for immediate resolution of any concerns.
No Questions Asked
Your satisfaction is our priority. We honor our guarantee without complicated procedures.
Guarantee Terms & Conditions
Coverage
Our guarantee covers all pressing and ironing services. If you're not satisfied with the results, we'll make it right.
Time Frame
Report any concerns within 7 days of delivery. We'll schedule a re-service within 48 hours of your notification.
Refund Process
If re-service doesn't meet your expectations, we'll process a full refund within 3-5 business days to your original payment method.
Damage Protection
All items are insured up to $1,000 per garment. Claims are processed fairly based on current market value.
How to Claim
Contact our customer service team via phone, email, or chat. Provide your order number and describe the issue. We'll handle the rest.
Note: Pre-existing damage, wear from normal use, and manufacturer defects are not covered. We document all items upon receipt for your protection.
Meet Our Expert Team
Decades of combined experience ensuring every garment receives professional, meticulous care.
Sarah Mitchell
Quality Assurance Director
Delicate Fabrics & Luxury Garments
Michael Chen
Senior Pressing Technician
Business Wear & Formal Attire
Emily Rodriguez
Fabric Care Specialist
Stain Removal & Treatment
David Thompson
Training & Development Lead
Team Excellence & Standards
Quality Metrics
Real performance data from January 2026. We believe in complete transparency.
Customer Satisfaction
On-Time Delivery
Quality Pass Rate
Re-Service Rate
Average Response Time
Customer Retention
Performance Insights
What We're Doing Well
- Consistently exceeding customer satisfaction targets with 98.5% positive ratings
- Maintaining industry-leading on-time delivery performance at 99.2%
- Reduced re-service requests by 27% through enhanced quality control
Continuous Improvement
- Implementing advanced fabric scanning technology for better stain detection
- Expanding team training programs to include specialized luxury garment care
- Upgrading delivery fleet for improved route optimization and faster service
About Our Metrics
All metrics are calculated from actual customer data and internal quality audits. We update these figures monthly and share them transparently with our customers. Our commitment to continuous improvement means we're always working to exceed these already high standards.
Experience the Stoom Difference
Join thousands of satisfied customers who trust us with their garments. Book your first service today and discover why our quality guarantee is more than just a promise.